• Introduction

    Jiwa Financials

    Jiwa Financials is an Australian owned and operated company. First implemented in 1995, the Jiwa software has continually evolved in its functionality to meet customer requirements and to take advantage of the latest technologies.


  • Things You Should Know

    Understanding the Benefits

    Fundamentally, Jiwa Financials is going to be different to the system you are using now. It has been built by a different team and is most likely aimed at different market from your current software. But that difference is a good thing

  • Online Demonstrations

  • Reports in Jiwa

  • Jiwa in the Cloud

    Jiwa Anywhere Anytime

    JBy hosting Jiwa in the cloud, your ERP system will be available to you Anywhere and at Anytime.


  • Our Clients

    Our Partnership with you

    Austlink has been in business in one form or another  for over 28 years. A number of our clients have been with us that entire time. We see our role as a partner in your business helping you to become more efficient and to grow.


  • Your Investment

    Options for Finance

    Obtaining finance for your new business or accounting software can be a very wise decision. Not only will you free cash to grow your business but you can claim the GST for the whole purchase up front at your next BAS Return.


  • Generate Your Own Proposal

    Help Us Understand Your Business

    Would you like us to provide you with an initial proposal? To do this we need to ask you a couple of questions about your business. The more information you give us the better our estimation will be.


  • The Implementation Process

    A Step by Step Approach

    Once you have decided to go ahead, we start the process with an Implementation Plan. This takes the form of a Requirement Scoping and Review of current processes. Once we are both happy with the plan we will move to a phase of software installation and training..


  • Ongoing Support

    Our Partnership with You

    The end of the implementation is just the beginning for us. We are here to support you each day with any issues you may want help with.


Service Manager

JIWA Service Manager provides installation and equipment servicing companies with comprehensive tools to efficiently manage, track, quote, cost and invoice these vital aspect of their operations, as well as provide exceptional customer service.


It also provides a powerful combination of: call logging; tracking of warranties; generation of work orders; reoccurring tasks; flexible time and billing options; billing for materials as well as time; detailed service reports; job and task management; staff and job profitability reporting; and tracking of any type of service related problem.

Manages jobs with many tasks which require the involvement of multiple technicians

Keeps full track of warranties, including alerting when an item is out of warranty, and keeps the history of items that have come in for repair or maintenance

Allows jobs to be generated directly from quotations

Automates administrative functions such as ordering and invoicing of required parts

Manages regular maintenance contracts and creates reoccurring jobs

Enables account managers to provide greater customer service as they have access to detailed information about work performed for their accounts as well as details of jobs pending

Allows emails to be automatically sent to internal staff and customer contacts informing of when jobs have been logged, their progress and when they have been completed

Allows organisations to use a system of prepaid time and have technicians' time automatically reduce prepaid time balances.

This is the main screen for the Jiwa Service Manager. Through this screen you are able to search for specific jobs or scroll through all your jobs.


A Job is split into individual tasks. Each task is assigned to an employee but multiple people can work on the one task if required.


Down the bottom of the screen you will notice that each task is defined via a wealth of information split into logical tabs.

 If you select the "Parts" tab for that task you will see the parts that were required / used to perform that task. You can also see if they have been invoiced to the client.

 Labour can also be tracked if required. You can see for each task how much time has been spent and who spent it. This time can also be invoiced, details of which can also be seen on this screen.

There are a number of useful reports within the Jiwa Service manager. This is a report showing the profitability of each staff member.


All reports in Jiwa are written using the industry standard Crystal Reports which means that they can all be modified should the need arise.

Here is another report showing the invoices billed to a client.

With it's Clean layout and easy to use function based menus, Jiwa Service Manager makes it very easy to manage all your service Jobs as you can see from the menu a the top of each screen.

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