Procedures for Warranty Returns
1.Please be advised that it is normally much quicker to return to the vendor for warranty.
2.Make sure that the product you send back to us is faulty, as we may charge a labour fee if there’s no fault found with the product. Our experience shows that 30% of the goods sent back to us are not faulty.
3.Contact us and we will issue you an RA number. You must include the RA number clearly visible on the outer packaging.
4.ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING with the Return Authority (RA) number clearly visible. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and Austlink’s return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.
5.As soon as your product is repaired or replaced, we will send it back to you at our own cost.
6.All products returned for repair will be accepted under the terms of the warranty agreement, as stipulated by the manufacturer.
7.Goods returned for warranty are accepted subject to inspection of the manufacturer and/or the authorised repairer agent.
8.You may check the status of your goods returned by emailing: email@example.com with your RA number.
Damaged Product In Transit
Please read the following carefully for the claim of the damaged goods in transit.
1.Ensure if any damage has been incurred in transit, customer MUST mark as DAMAGED GOODS prior to signing on the Proof of Delivery docket.
2.Consignments where inspection prior to signing off to the driver is not possible, MUST mark Subject to Inspection, and the matter MUST be reported to the courier via the numbers below within 24 hours of delivery.
3.Keep the goods in question in case the courier need to inspect and / or salvage.
4.Evidence of damage of goods and packaging internally and externally, ie take photos.
5.Ensure to make a note of who you speak to and try to get the case number or reference number for the incident from the courier.
6.After all the above are done, email to firstname.lastname@example.org with any of the reference given to you by the courier company and wait for us to issue you the RA#, then you can return the item to us and we will claim for the insurance from the courier company.
7.Once the claim have being lodge and approved, we’ll ship out a replacement to you as soon as possible.
8.Please be informed that unless all the above procedures and notations are made, the claim of the damaged good will be rejected.
Contact number for couriers:
TNT: 13 11 50 http://www.tnt.com/country/en_au.html
Fastway: http://www.fastway.com.au/ click on the “Contact Us” on the left hand side and find the nearest location for you to call.
Australia Air Express: 13 12 13 http://www.aae.com.au/
All goods are to be returned, in a suitable shipping container and with the RA number clearly visible on the outer packaging to:
RA # (Your RA Number)
Austlink Plus Pty Ltd
All Products come standard with one year manufacturers’ warranty unless otherwise stated.
All new PCs comes standard with 1 year Parts 3 Years Labour Return to Base Warranty.
A maximum of 30% restocking fee may apply if the product is not faulty and demand refund.
Full deposited funds may not be refunded if you wish to cancel your order.
Austlink Plus Pty Ltd will not accept and replace any damaged goods caused by misuse or improper handling.
Labour and delivery (to and from) will be charged if goods returned found not faulty.
Software is non-refundable if opened.
Servicing and maintenance are covered with 90 days warranty only.
Networking and software error is not warrantable.
Charges may incur for networking repair due to human error.
Austlink are not responsible for any loss or damage that occurs to any product whilst in transit.
Goods Returning For Credit
Goods returned within the warranty period that are not repairable or have been obsoleted will be replaced with a similar model or given a refund for their current market value due to the nature of computer industry.
Under ACCC guidelines for refunds of goods under warranty claims – specifically the ACCC quotes as follows on their web site : “If the goods being returned have had a fair amount of use then you may be entitled to a partial refund only or to repair the product instead”
Defective items within the DOA period of 7 days, take 2-5 business days for us to process and ship the replacement item to you. Defective items returned for warranty after the DOA period generally take 2-4 weeks to be sent back to the manufacturer for repair / replacement.
Please also note that incompatibility is NOT a fault. We cannot ensure what you purchased is compatible with what you have existing.